I purchased an item from your website, but I got no confirmation, what should I do?

This shouldn’t have happened, but if there was the slight chance that it did, we apologize about that. Here are some step that you can take, First, you can go back into your account and check your “my orders” tab and look at you order there, you can print out a confirmation page with all the information you may need, or you can e-mail us at store@jewishsearch.com or reach us at
1-888-500-0181, for international clients please call + 1-305-949-5430

What’s your return policy?

Please click here for our return Policy if after reading this you have additional questions, please contact us  csstore@jewishsearch.com or reach us at 1-888-500-0181, for international clients please call +1-305-949-5430

What is the status of my refund/return?

Please click here or e-mail us at cs store@jewishsearch.com , you can also reach us at 1-888-500-0181, for international clients please call +1-305-949-5430

How can I track the status of my order?

You can always log on to your account and check what the status of the order is, or you can e-mail us cs store@jewishsearch.com , you can also reach us at 1-888-500-0181, for international clients please call +1-305-949-5430

How long will it take for me to receive my order?

If you ordered with in the continental United States, your order can take 1 to 3 weeks.

If You ordered in Canada or Mexico, your order can take up to 4-5 weeks.

If you ordered in Europe, your order can take up to 3 to 4 weeks.

The orient, 6 to 8 weeks.

Australia , 4 to 6 weeks.

Shipping times may vary and remember that you can always log onto your account to check the statues of your order.

Be assured that your shipment will arrive as quickly as possible, our carrier is UPS, so feel confident.

What is the cost of shipping?

The cost of shipping varies based on the weight of the order and the destination of the shipment. When you place your order the shipping will automatically be calculated for you. Remember to contact us if you have any questions at anytime.

What is the cost of return shipping?

Please visit our return policy to read about the specifics of returning a product. https://www.store.jewishsearch.com/catalog/Returns-sp-4.html

To what address should I ship returns?

Your shipment should come with our return form which you need to fill out completely and send the goods to the address indicates on the form or visit our contact us page

Can I exchange an item?

Yes, but there are certain things that you should consider before exchanging your order, click here to lern more

Do you offer gift cards?

What we offer is online store credit. It is very easy to do, you purchase the amount of credit you would like to give, we will give you a user name and password as well as a credit number, and you can start shopping right away. You can also click here to go directly to this page

How much will I be charged for sales tax?

Since jewishsearch.com is located in Florida, there is a 7% tax placed on all of our sales by the state. If you are tax exempt, we will need a copy of your tax exempt form in order to not charge for tax.

Do you ship to my country?

Yes, we ship internationally via UPS, if you still can’t find your state please contact us at csstore@jewishsearch.com or by phone 1-888-500-0181, for international clients please call +1-305-949-5430

Can I change an existing order?

You would have to check on the status of your order, to make sure that it hasn’t shipped out yet. Please contact us at csstore@jewishsearch.com or by phone 1-888-500-0181, for international clients please call +1-305-949-5430

Can I cancel an existing order?

You would have to check on the status of your order, to make sure that it hasn’t shipped out yet. Please visit our terms and condition page.

For additional information please contact us at csstore@jewishsearch.com or by phone 1-888-500-0181, for international clients please call +1-305-949-5430

Can I re-route my shipped package to another shipping address?

You would have to check on the status of your order, to make sure that it hasn’t shipped out yet. You can do that by going to your account or contact us by phone 1-888-500-0181, for international clients please call +1-305-949-5430

What if I receive an incorrect or damaged item?

Click here for instructions on how to exchange your items. Or you can contact us at csstore@jewishsearch.com or by phone 1-888-500-0181, for international clients please call +1-305-949-5430

What forms of payment do you accept?

All major credit cards, checks, no cash please. Also for your convenience we offer PayPal, to learn more about PayPal please click the following link to go directly to PayPal web page www.paypal.com

When will I be billed for my order?

You will be billed as soon as you make your order.

Can I order by phone, email or fax?

Yes, you can click here for our other contact information.

How do I change my email preferences or account information?

You must be logged into your account to change any information on the account.

The item I want is sold out. Will you get more in?

Put the item in your Holding bag, and when it is in we will notify you, however, we are stocked with plenty of inventory, so being sold out is rarely going to happen, but if it happens, contact us and let us know.

I forgot my password.

 You would have to press the recover password bottom and to put the e-mail address that you have used to open the account and you should get it shortly. 

At what hours is customer service available?

Please click here for our hours of operation.